Scaling Your Business with Customer Magic - Part 1
This episode highlights the journey of David and Aidan Tudehope, the co-founders of Macquarie...
04:19
The Magic of Customer -Centricity: Unveiling the Secrets of a Transformative Underdog
This episode introduces the Macquarie Technology Group, a company that is the focus of Joseph's...
04:15
Navigating Growth and Innovation: Insights for Your Business
This episode offers an exploration of the strategies for business growth and expansion, informed...
03:57
Injecting Fun into Your Business Culture: A Lesson from Zappos
This episode discusses the integration of fun into the workplace, inspired by Zappos' random...
04:09
Elevating Customer Service: A Guide for Business Leaders & Managers
In this episode, listeners gain insights into two companies' contrasting customer service...
04:31
Maximizing Customer Loyalty: Lessons from the Tech Industry's Best
In this episode, Dr. Michelli explores the essential elements of customer loyalty, drawing...
03:21
How to Building Customer Loyalty Through Service Recovery
This episode offers a pragmatic approach to navigating service breakdowns. Dr. Joseph Michelli...
04:16
Are You Glocal?: How to Balance Brand Consistency with Community Connection
In this episode, Dr. Joseph Michelli discusses the concept of 'glocalization,' a strategy that...
04:32
Cultivating Passion and Purpose: The Power of Rituals in Business
In this episode, listeners get an inside look at operational excellence that separates thriving...
05:02
Create a Zappified Customer Experience - 5 Service Steps Courtesy of Zappos
In this episode, Dr. Joseph Michelli explores the transformative customer service approach of...
03:54
Silo Busting Your Way to Customer Loyalty and Referrals
In this episode" Dr. Joseph Michelli tackles the pervasive issue of organizational silos and...
04:51
Customer Care vs. Speed of Service: Finding the Right Balance
In this episode, Dr. Joseph Michelli introduces listeners to 'Service Velocity.' This...
04:17
Driving Customer Experience through Personalization
In this episode, Dr. Joseph Michelli focuses on the critical role of personalization in customer...
03:56
Starbucks - A Guide to Fostering Customer Connection
In this episode, Dr. Joseph Michelli takes listeners on a journey through the transformative...
04:04
The 2024 Customer Experience Thrill Ride: Trends, Projections & Tips
In this episode, listeners explore the rapidly evolving landscape of customer experience as it...
05:07
How to Finish the Year Refreshed & Engaged - Reflecting and Revitalizing
In this episode, Dr. Joseph Michelli draws inspiration from the book "Unplug the Christmas...
04:15
Navigating the Holiday Rush with a Relationship-First Approach
In this episode, Dr. Joseph Michelli explores the nuanced dynamics of customer relationships...
04:09
Customer Experience Excellence Hinges on Knowing Your Competencies
In the latest installment of "Customer Experience University," Dr. Joseph Michelli navigates the...
04:14
Why Customers Leave: 5 Things To Ensure They Stay & Tell Friends
In the current episode, Dr. Joseph Michelli addresses the essential challenge of cultivating...
04:59
Thankful Leadership - Why & How to Develop a Grateful Culture
In this episode, Dr. Michelli focuses on the transformative power of gratitude in the business...
04:17
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