Podcasts de analytics

Zendesk Customer Experience Trends Report 2021 Overview

CX Today's Carly Read hosts Peter Lorant, EMEA COO, Zendesk.

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Puzzel's CEO Talks CCaaS Innovation and Growth

CX Today's Rob Scott hosts Frederic Laziou, CEO at Puzzel.

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Verint Launches IVA Pro

CX Today's Carly Read hosts Jen Snell, Vice President, Product Marketing, Verint.

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The State of the Modern Contact Centre

CX Today's Carly Read hosts Ed Creasey, Director Presales, International and Tomas Taesler,...

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Is Video in the Contact Centre the next CX Game Changer?

CX Today's Rob Scott hosts Thomas Rødseth, CTO at Puzzel

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Artificial Intelligence meets Emotional Intelligence

CX Today's Clare Muscutt hosts Sandra Thompson, Founder at Ei Evolution, and Jonathan Allan, CMO...

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How Data Driven Insights Transform Customer Engagement

CX Today's Carly Read hosts Martin Taylor, Deputy CEO, Content Guru.

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Hubspot's Operations Hub Launch 2021

 CX Today's Carly Read hosts Alison Elworthy, EVP Revenue Operations, Hubspot. 

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Reimagining CX with Five9 and Metrigy

CX Today's Rob Scott hosts Genefa Murphy, CMO at Five9 and Robin Gareiss, CEO at Metrigy. 

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Automating Conversations in CX

CX Today's Carly Read hosts Esteban Kolsky, CX Evangelist, SAP.

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Automation and CX - Best Practices and Business Checklist

CX Today's Carly Read hosts Toby Cappello, Vice President, Cloud and Cognitive Software Expert...

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Introducing the Five9 EMEA Summit

CX Today's Carly Read hosts Sabine Winterkamp, Senior Director of Global Marketing, Five9 and...

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How AI will Serve Post-COVID Omni-channel Customers

CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.

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How Retailers have Adapted to Challenges During the Pandemic

CX Today's Clare Muscutt hosts Ray Biggs, Head of Contact Centres, John Lewis Partnership.

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Mistakes Made in 2020, with Rapid Migrations to Cloud Based Environments

CX Today's Clare Muscutt hosts Kevin Sheehan, Founder and Managing Partner, Cloudlinx, and Frank...

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Customer Experience in the Digital Workplace

CX Today's Rob Scott hosts Natalie Keightley, Senior Director Global Solutions Marketing at Avaya.

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Optimising Conversations for Next-gen CX

CX Today's Rob Scott hosts Andy White, CEO, at Contexta360.

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Nectar: Digital Experience Insights from the IVR to the Agent

CX Today's William Smith hosts Tim Armstrong, Vice President, Product & Marketing, Nectar.

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LivePerson Leverages AI CX to Support Travel Industry

CX Today's Carly Read hosts Jared Eisenlohr, VP of Retail, Travel & Tech, LivePerson.

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Process Transformation for Customer Experience

CX Today's William Smith hosts Gero Decker, General Manager SAP Business Process...

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