4 Ways Building a 'Customer Room' Can Reshape Your Customer Experience
“It’s not about CX, it’s X,” says Daniel Coullet. In today’s episode, I chat with Daniel Coullet,...
49:12
How Has CX Evolved and How Should it Impact Your Company's Growth and Leadership?
In this episode, Rob Markey, leader of customer strategy and marketing practice at Bain & Company...
55:42
How to Unite Silos Across Multiple Government Agencies to Streamline a CX Transformation
We know how difficult it can be to unite silos within your own organization, now imagine you had...
50:51
Customer Service and Experience Leadership at a Customer-Focused Tech and Gaming Company
“You can’t change Rome in a day. You need a plan and you need to take baby steps,” said Sue...
55:47
Tactics To Implement in Your First Six Months Leading CX in the Telecommunications Industry
Over the past two years, the CX leaders and CCOs that I've spoken with have shared great...
44:56
Improving Customer Experience Management in a State Government Agency
How do you transform a bureaucracy that was generations in the making? In today’s episode, I...
51:05
CXO Transforms Parkland Hospital Customer Experience Through Employee Experience
Vishal Bhalla is the VP & Chief Experience Officer at Parkland Health & Hospital System, and...
49:44
How to Improve Healthcare CX: Lessons from a CXO and Hospitality Veteran
Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. Though he’s only...
51:28
How do you take insights from customers and drive better decision making and better product...
49:41
CX Leadership in the International Gas and Tech B2B Industry with Antonio Susta
In today’s episode, I speak with Antonio Susta, Head of Customer Experience and Customer Service...
43:00
Head of Fan Experience at Fanatics Shares Why Employee and Customer Experience Go Hand in Hand
“I really, truly pride myself in surrounding myself with a team of super talented people and...
37:34
"The experiences start from the beginning; the customer has to start feeling that empathy from...
40:22
Customer Experience Leadership in the Media Landscape with Amy Shioji of USA Today
In today’s episode with Amy Shioji, Head of Customer Experience at USA Today Network, we talk...
46:42
Are you experiencing some challenges from your C-Suite regarding the implementation of a customer...
54:50
This is the 100th episode of the Chief Customer Officer Human Duct Tape show, and I have YOU to...
52:37
Do Law Firms Need a Chief Experience Officer? Yes! A CXO at Miles & Stockbridge P.C. Explains Why
In this episode leading up to my 100th episode release next week, I speak with Edwin Bodensiek,...
47:33
How to Leverage Your Past to Prepare You For a Customer Experience Role
If you look back on your career journey, do you recognize specific skills and experiences that...
47:00
How Do You Prioritize the CX Work to Be Done in the First Year of the CCO Role?
Have you recently become a chief customer officer? If you're taking on a CCO role in a company,...
49:01
CX Wisdom You Need to Know From 6 Leaders in B2B Organizations
If you're leading CX work within an organization, one of the keys to success is to listen to...
29:40
7 Leaders in Finance and Tech Share What They Wish They Knew Before Embarking on Their CX Journey
Our work as CX practitioners is to put the customer first and think about how we can positively...
32:45
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