The Chief Customer Officer Human Duct Tape Show

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The Chief Customer Officer Human Duct Tape Show

Strategies for CCO Success in Startup Companies with Rosalyn Curato

There’s a certain skill that comes with taking the knowledge you've gained and pulling it...

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Make Customer Delight About Delivering Value with Jon Herstein of Box

“Customer delight is incredibly important, but it’s also insufficient,” says Jon Herstein, Chief...

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A 3-Stage Approach To Your Company's New Customer Experience

Are you responsible for building an entirely new customer experience path for your organization?...

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4 Tactics to Building and Managing Customer Success with Allison Pickens

Allison Pickens is a Chief Operating Officer at Gainsight, a customer success SaaS organization,...

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3 Steps to Telling a Robust Customer Journey with Chelsie Rae Lee of SnackNation

Does your organization have a system in place for measuring customer churn? In today's episode, I...

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How One B2B Software Company Shifted Its Mindset to Unlock Growth

How do we look at the total journey and understand the underlying drive of customers, so we can...

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Leading a Purpose-Driven Organization: Putting Customers and Members First at REI

Today, we're doing something a little different; The Chief Customer Officer Human Duct Tape Show...

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How the Cincinnati Zoo and Botanical Garden Approaches the Visitor Experience

Quite a few of the CX leaders I’ve spoken to on the podcast have shared that previous experiences...

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The Basics of Establishing and Operationalizing Your CX Foundation

In today's episode, I explore the basics of establishing a core CX foundation for your...

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How To Connect Your Employees to Your Customers and Company Mission

In today's episode, I chat with CCO Lisa Henken Ramirez, about implementing customer experience...

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How a Clean Energy Start-up Approaches Customer Experience

As conversations around sustainability and corporate social responsibility continue to increase,...

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