This episode of the Chief Customer Officer Human Duct Tape Show is a little different. Adrian...
22:13
CXO Sherif Mityas Shares a 3-Gate System to Filter New CX Initiatives
With a background in merchandising, marketing, and retail, Sherif Mityas, Chief Experience...
46:26
How to Achieve Company-Wide Customer Success with Guy Nirpaz
Customer success is more than just a buzzword, and Guy Nirpaz, the CEO and founder of Totango...
49:34
How to Address the Underbelly Work as a Chief Experience Officer at a Nonprofit
Jennifer Severns, Chief Experience Officer at the American Marketing Association, a nonprofit...
58:19
How to Execute a 90-Day Plan to Improve Customer Experience in a B2B2C Retail Organization
In today's episode, I chat with Curt Balara, Chief Customer Officer at Bel Brands about his role...
48:49
Why Good Customer Experience Starts With Your Internal Culture
How does the diversity of your team affect their output and synergy? In today's episode, I chat...
38:36
Why Good Customer Experience Starts With Your Internal Culture
Do you ever think about how the synergy and diversity of your team affect the output of your...
38:40
3 Steps to Building a New Patient Experience and Communication Framework
How do you lead an organization's CX when there's no blueprint for you to follow? Well, you make...
46:59
3 Steps to Solidify Your CX Foundations at a Cultural Institution
I’m excited to be back with new episodes of the Chief Customer Officer Human Duct Tape Show. In...
55:43
4 Steps to Improve Customer Experience At Your SaaS Organization
Have you just become a C-Suite leader for your B2B organization’s customer experience? Or maybe...
31:05
Two CX Leaders Share Frameworks to Improve Customer-Centricity in Their Organization
As we continue to revisit conversations with CX leaders who were previously on the show, today...
33:10
7 Customer & Employee Experience Tactics to Implement at the Start
In today’s episode, we take a look at how Lucy Norris, Executive Vice President, Chief Customer...
38:21
4 Steps to Assessing the CX Work That Needs to Be Done at a Young Company
As a CCO at a young company, how do you assess the work that needs to be done to begin the CX...
42:01
Building Culture and Customer and Employee Experience at The YMCA
We explore improving CX at a large-scale non-profit, specifically at the YMCA (The Y). I chat...
50:59
How Johnson & Johnson Creates Value for Customers and Employees
How does a global consumer brand create value for its customers, consumers, and employees? In...
48:53
The Importance of Closing the Feedback Loop: A Discussion with Dropbox's CCO
“I am a bridge builder and I really like that aspect of my role,” says Yamini Rangan, chief...
48:30
3 Steps to Implementing a Stellar Customer Experience at a Startup
"Start by being humble and you will inspire your team to be humble," says Denis Drossart, global...
46:47
A Look at Commitment to Company Culture and CX Improvement at Exemplis
In this episode, Aurelia Pollet, the Vice President of Customer Experience at Exemplis, tells us...
47:16
How to Build Your Customer Success Forecasting System with Eleanor O'Neil
"I was really looking to achieve an experience that was elegant. I'm a big believer in that,"...
43:35
How does a logistics company shift its gears to become more customer-focused? In today’s episode,...
33:44
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