“That's one of the things that I'm a huge believer in is skill sets. Early jobs with skill sets,...
43:39
Let Your Company's Values Guide Decision-Making During Tough Times
In a recent LinkedIn Live conversation I had with Zvi Baida, CCO at Shufersal, one of Israel’s...
34:06
In a conversation we recently had on my LinkedIn Live, I chatted with Dr. Philip Zimmerman, life...
56:53
How LEGO Continues to Focus on the Customer Experience in Brick & Mortar and Digital
The LEGO brand has been a part of the legacy of all of our childhoods and according to Simone...
54:41
How to Modernize Financial Services Through Customer-Centric Strategy
In my conversation with Will Kingston, Incoming Director & Head of Financial Services (USA) at...
38:33
3 Tips for CX Leaders in B2B Organizations with Hubspot\'s Yamini Rangan
In this replay episode, we revisit a conversation with Yamini Rangan, Hubspot\'s first CCO and a...
49:51
Three Tips to Help Leaders Rethink How They Leverage Customer Data
This episode is a replay of a popular conversation I had with Leslie Stretch, the President and...
01:00:48
5 Leadership Secrets for Innovating Your Products and Services from Chip Bell
“We are seeing less of a reliance on cold metrics and more on the people,” says Chip R. Bell,...
51:32
Get Your C-Suite Leaders to Support Your CX Initiative by Connecting the Dots of Success for Them
In today’s conversation with Amy Shore, EVP and CCO at Nationwide, we’re discussing how one of...
45:02
4 Leadership Tactics from Joseph Michelli’s Book, “Stronger Through Adversity”
In my conversation with Joseph Michelli, speaker, author, and business consultant, we discuss his...
41:53
Develop A Daily Leadership Strategy That Will Drive Long-Term Customer-Focused Success
Donald Hicks, former VP of Operations at Twitter, discusses various tenets of his approach to...
51:29
Have You Built a Culture of Reliability Into Your Customer Experience?
"The thing is, you're never done learning," says Michael Kuenne, in our conversation about...
46:40
Improving the Omni-Channel Experience by Humanizing Digital at Verizon Consumer
In our recent Linkedin Live conversation, Aparna and I had an in-depth discussion about the...
52:39
I’m sharing a replay of the conversation I had with Dutta Satadip earlier this year when he was...
01:06:45
How AARP Has Embedded CX Operations Across the Entire Organization
Today’s conversation with Michelle Musgrove, Senior Vice President of Experience at AARP, is...
47:54
5 Takeaways from Tom Peters, Influential Leader, Author, Speaker [Replay]
As we all take this time to relax and express gratitude for the many things in our lives that are...
01:05:14
The 'People, Process, and Product' Mindset That Helped Airbnb Navigate the Pandemic
As we know, the hospitality industry has been hit particularly hard by the pandemic, so it was...
54:27
Creating Operational Excellence and Being the Spark in Your Organization with Simon T. Bailey
In this interview, I am joined with none other than Simon T. Bailey. Simon is a breakthrough...
38:25
Patti Phillips, CEO of Women's Leaders in College Sports, chats with me about the need for...
43:32
It was a pleasure for me to interview Chelsie Rae Lee, the Chief Revenue Officer at SnackNation...
47:28
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