Cloud disruption: Are older companies getting left behind?
At this year’s OpenWorld conference, Oracle executive Larry Ellison noted that the success of...
11:58
Cloud disruption: Are older companies getting left behind?
At this year’s OpenWorld conference, Oracle executive Larry Ellison noted that the success of...
11:58
Filling out Oracle’s marketing strategy
To remain competitive with CRM rivals such as Salesforce and Microsoft Dynamics, Oracle announced...
11:54
Salesforce has typically been a company that has catered to the larger enterprises’ CRM needs. At...
09:57
Salesforce IoT Cloud success will depend on partnerships
Salesforce announced its foray into the Internet of Things (IoT) space with its new product, the...
14:38
Challenges hinder Salesforce Lightning, Wave adoption
In an effort to make analytics and application development more user-friendly, Salesforce rolled...
11:46
Location-based service apps yield trove of information
Location-based applications are using mobile technology to drive customers back into stores,...
14:07
Social customer service needs to be integrated with larger business
Social media interactions between companies and customers are nowhere near the volume of...
16:38
Omnichannel, cloud big trends at ICMI Expo
At the 2015 ICMI Contact Center Expo in Orlando, Fla., users were interested in making their...
14:05
Is the outsourced contact center dying?
It was once a popular practice to outsource contact center overseas where companies could reap...
12:49
Cutting contact center costs comes with risks, rewards
Cutting operational costs is always on contact center leaders’ minds. Efficiency is the key when...
10:53
Microsoft Convergence focuses on analytics, cloud
Microsoft CRM and ERP users, like all businesspeople, are trying to gain greater insight into key...
08:12
Highlighting hot marketing trends
The old days of companies depending on direct mail or email to reach their customers are over....
22:06
Big data CRM impossible without data integration, quality
Companies who want to take their data analysis practices to the next level by investing in big...
12:13
Intelligent use of big data can fuel CRM opportunities
Companies don’t lack for data on their customers. Often, they have far too much of it. Enter big...
09:42
Are video, live chat emerging channels?
It’s all about giving customers options when it comes to service as companies strive to be...
12:14
S3E2 Financials 101
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Good Work Stories for Good Friday
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