Multisensory packaging for visually impaired customers
In this episode, Martin is joined by advertising and design expert Karoline Lundberg. Karoline...
32:48
How can airports make Middle Eastern customers feel more welcome?
Martin is joined by Oz Katerji, documentary filmmaker, broadcaster with Sky News and equality...
22:43
How can stores make customers with hearing impairments feel more welcome?
Martin is joined by Guy Orlov, hearing impairment activist and owner of CSeeke, a specialist...
34:22
Giving sweet-toothed customers a sensory chocolate-buying experience
Martin is joined by Angus Thirlwell, the CEO of Hotel Chocolat, to discuss how he revolutionised...
27:21
What could stores do to make Jewish customers feel more welcome?
Martin Newman is joined by Simon Johnson, the chief executive of the Jewish Leadership Council...
30:02
How can brands engage better with customers with ‘invisible’ disabilities?
Serena Bhandari joins Martin Newman to discuss her experiences around having Tourette’s Syndrome,...
25:30
How could cosmetic brands engage better with minority customers?
Jasmine Kato and Rabia Mirza are women from minority backgrounds. They join Martin to discuss...
32:11
Clicktale’s Liraz Margalit joins us all the way from Tel Aviv to talk through the latest...
28:06
What can store assistants teach us about our customers?
This episode covers the anecdotal experience of two women working in some of the UK’s biggest...
38:15
Can you ever really understand your customers?
Martin is joined by customer behaviour expert Philip Graves, author of the bestselling book...
49:09
What does AI mean for today’s customers?
In our second episode, Martin Newman talks to Felix Farley, data ethics expert and AI developer...
42:57
What does Brexit mean for business?
In our first episode, host Martin Newman talks to Alex White, partner of political consultancy...
41:52
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