CELab: The Customer Education Lab

Episode 129 - Mindy Barenblat - So Much Joy in Pricing

How do we price our Customer Education programs? It's a hugely challenging task, even for the...

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• 19 días

Episode 128 - Emily Brogan - Customer First Thinking

In this conversation we are joined by Emily Brogan, the Customer Education Manager at Dovetail....

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• 1 mes

Ep 127 - Brian Oblinger - Community and Customer Education are Better Together

Listen in as we explore the ever-evolving intersection of community management and customer...

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• 2 meses

Episode 126 - Jesse Evans - Collaborating with Product Teams and Getting Buy-In

Two of the key activities in the life of a Customer Education professional are crucial skills to...

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• 2 meses

CELab - Ep 125 - Julie Dirksen - Designing Learning for Behavior Change

Ever wonder how the minds behind world-class customer education programs construct the...

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• 2 meses

Episode 124 - Sharon Castillo - Why Good Accessibility is Good Customer Education

Have you ever considered how an overlooked design choice could shut out a swath of eager...

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• 3 meses

Episode 123 - CLOWN LAB

What can Clown Core teach us about Customer Education?  Every year, Adam and Dave take some time...

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• 3 meses

Episode 122 - 2023 Wrap-Up and 2024 Predictions

It's the end of 2023! This year we experienced the continuation of the economic trends we saw in...

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• 4 meses

Episode 121 - Customer Education Report Season 2023

What's the "State of Customer Education"?  Each year Adam and Dave take time to review reports...

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• 4 meses

Episode 120 - Barry Kelly

Are you prepared to transform the way you perceive learning and interaction with technology?...

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• 5 meses

Ep 119 - Alessio Artuffo - Docebo and AI-Powered Customer Education

We're always excited to talk with leaders about their platforms and roadmap - and this episode is...

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• 5 meses

CELab - Ep 118 - Sourabh Bajaj - AI and Customer Education

In this episode, Sourabh Bajaj, an expert in AI, explores the role of artificial intelligence in...

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• 6 meses

Ep 117 - Strigo and the Next Generation of Virtual Instructor Led Training

Instructor-led training has always been a core part of the customer education program. With COVID...

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• 6 meses

Ep 116 - Treion Muller - The Rise of the Mutant Learner

What is a Mutant Learner?  In this episode of the CELab podcast, we welcome #1 International Best...

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• 7 meses

CELab Ep 115 - Shellie Grieve - Cohort Learning in Customer Education

In this episode, Dave Derington chats with Shellie Grieve, the Director of Collaborative Learning...

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• 7 meses

CELab Ep 114 - Alessandra Marinetti - Change Management and its Role in Customer Education

In this episode, Adam Avramescu takes a deep dive into Change Management with Alessandra...

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• 7 meses

Ep 113 - Caitlin Wood - Scale Success and the Role of Education

In this episode, Caitlin Wood, Senior Director of Customer Success and Enablement at Ironclad,...

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• 8 meses

Ep 112 - Nick Mehta and Steve Cornwell - Digital Customer Education

This is an episode you won't want to miss - the future is now!  Customer Education has a seat at...

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• 8 meses

Episode 111 - Instructional Design 101 - Mayer's 12 Principles

In this episode, Adam reviews Dr. Richard E. Mayer’s 12 Principles for Multimedia Learning in our...

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• 8 meses

CELab "Mini" - LoCon July 2023 Recap

In this episode Dave interviews Brian Childs, the founder and CEO of Learning Outcomes to talk...

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• 9 meses