Episode 129 - Mindy Barenblat - So Much Joy in Pricing
How do we price our Customer Education programs? It's a hugely challenging task, even for the...
01:21:32
Episode 129 - Mindy Barenblat - So Much Joy in Pricing
How do we price our Customer Education programs? It's a hugely challenging task, even for the...
01:21:32
Episode 128 - Emily Brogan - Customer First Thinking
In this conversation we are joined by Emily Brogan, the Customer Education Manager at Dovetail....
49:03
Ep 127 - Brian Oblinger - Community and Customer Education are Better Together
Listen in as we explore the ever-evolving intersection of community management and customer...
50:29
Episode 126 - Jesse Evans - Collaborating with Product Teams and Getting Buy-In
Two of the key activities in the life of a Customer Education professional are crucial skills to...
01:08:30
CELab - Ep 125 - Julie Dirksen - Designing Learning for Behavior Change
Ever wonder how the minds behind world-class customer education programs construct the...
53:45
Episode 124 - Sharon Castillo - Why Good Accessibility is Good Customer Education
Have you ever considered how an overlooked design choice could shut out a swath of eager...
47:38
What can Clown Core teach us about Customer Education? Every year, Adam and Dave take some time...
34:13
Episode 122 - 2023 Wrap-Up and 2024 Predictions
It's the end of 2023! This year we experienced the continuation of the economic trends we saw in...
55:07
Episode 121 - Customer Education Report Season 2023
What's the "State of Customer Education"? Each year Adam and Dave take time to review reports...
59:29
Are you prepared to transform the way you perceive learning and interaction with technology?...
52:50
Ep 119 - Alessio Artuffo - Docebo and AI-Powered Customer Education
We're always excited to talk with leaders about their platforms and roadmap - and this episode is...
43:00
CELab - Ep 118 - Sourabh Bajaj - AI and Customer Education
In this episode, Sourabh Bajaj, an expert in AI, explores the role of artificial intelligence in...
01:04:00
Ep 117 - Strigo and the Next Generation of Virtual Instructor Led Training
Instructor-led training has always been a core part of the customer education program. With COVID...
01:00:38
Ep 116 - Treion Muller - The Rise of the Mutant Learner
What is a Mutant Learner? In this episode of the CELab podcast, we welcome #1 International Best...
59:50
CELab Ep 115 - Shellie Grieve - Cohort Learning in Customer Education
In this episode, Dave Derington chats with Shellie Grieve, the Director of Collaborative Learning...
54:34
CELab Ep 114 - Alessandra Marinetti - Change Management and its Role in Customer Education
In this episode, Adam Avramescu takes a deep dive into Change Management with Alessandra...
01:13:32
Ep 113 - Caitlin Wood - Scale Success and the Role of Education
In this episode, Caitlin Wood, Senior Director of Customer Success and Enablement at Ironclad,...
56:38
Ep 112 - Nick Mehta and Steve Cornwell - Digital Customer Education
This is an episode you won't want to miss - the future is now! Customer Education has a seat at...
52:23
Episode 111 - Instructional Design 101 - Mayer's 12 Principles
In this episode, Adam reviews Dr. Richard E. Mayer’s 12 Principles for Multimedia Learning in our...
30:56
CELab "Mini" - LoCon July 2023 Recap
In this episode Dave interviews Brian Childs, the founder and CEO of Learning Outcomes to talk...
32:34