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A tribute to the best Customer Success Management team…
  • 24/01/2016
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A tribute to the best Customer Success Management team…

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Descripción de A tribute to the best Customer Success Management team…

The past 72 hours have been a little difficult for me to process.  Some of the smartest, most interesting and high impact people I have had the pleasure to work with were all let go.  Late last week Microsoft disbanded it’s Office 365 (nee Yammer) Customer Success Management team. Whilst I don’t want to dwell on the reasons why – because to be honest having worked for Microsoft myself in a previous life I am sure it is a complex issue with many different perspectives… what I do want to do is highlight some of the incredible conversations that I had the pleasure of participating in with a number of the Yammer Customer Success Management team over the past couple of years. Unfortunately I couldn’t record them all… well fortunately for some like my first drunken night with Steve Hopkins and Angus Florance in Sydney when they were training me to become a Yammer Certified Community Manager.  If you have been listening for a while, you will know that CSMs have appeared numerous times on the podcast.  Last week Luke was about knowledge management using Yammer – or mid last year Mark and Ferro who helped us navigate the red dot buster exercise. For today’s tribute, I have gone back into the vault a little further and picked a few of my favourite (early) Yaminade CSM conversations .  First we look back at the conversation with Stefani Butler… then listen to Steven Piotrowski. To each and every one of the CSMs around the world – I want to thank you personally for the impact your work has had on me, my customers, and the community.  It is and will always be greatly appreciated!  PW

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podcast culture community management esn yammer knowledge management office365 enterprise social

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