"We need to be the patient in the room.”
Transgender activist Emily Newberry joins Director of Community Experience, Amy Kwiatkowski to...
22:12
"We need to be the patient in the room.”
Transgender activist Emily Newberry joins Director of Community Experience, Amy Kwiatkowski to...
22:12
Get to Know Me – Connecting Volunteers with Patients
Linda Fisher, Regional Director for Guest Services at UCHealth North, discusses the Get to Know...
22:34
We’re All Emotional Beings: That’s What It Is to Be Human
Ben Larsen, Experience Advisor at Baylor Scott & White Health, discusses the significance of...
26:35
Creating a Culture of Caring with Concierge Services
Bill Mills, CEO of Best Upon Request, shares how offering concierge services impacts both the...
22:54
From retail and hospitality to healthcare, Nicole Cable shares her professional journey that...
28:50
“When we share our stories, there’s a level of healing”
When Monica Jones became a mother of children requiring complex care, she realized her calling in...
19:31
Healthcare's Renaissance to Digital Transformation
Dave Bennett, CEO of pCare, discusses the importance of embracing technology and how a digital...
24:16
Plan for a season. Stay a Lifetime.
Amy Veneciano shares how she re-evaluated and reset Volunteer Services at UCSF as the waves of...
21:35
No More Pizza: Moving Forward with the Basics of Experience
Toya Golrley and Greg Makoul from NRC Health reflect on the power of three fundamentals of...
23:49
“From Fence-Hopper to Top Doctor: A Conversation with Neurosurgeon Dr. Alfredo Quiñones-Hinojosa”
Dr. Alfredo Quiñones-Hinojosa (Dr. Q.) was an impoverished teenager living in a rural Mexican...
27:53
A Conversation with Dr. Airica Steed, President & CEO of The MetroHealth System
Dr. Airica Steed, President & CEO of The MetroHealth System, discusses the importance of...
31:32
The importance of culture in healthcare
With over two decades of experience in healthcare, Dr. Karana Pierre has had the opportunity to...
33:07
Forgive yourself for being human - A story of bipolar disorder
Trisha Choi, MA, CPXP, was diagnosed with bipolar disorder at 19 and, as a result, endured many...
32:35
"I know what's on the other side of my read"
Dr. Jennifer Kemp changed the way she practiced medicine as a radiologist after her husband's...
26:59
"My lungs on the x-ray looked like ground up glass": A COVID Recovery Story
Bob Pollard was a healthy 62-year-old when he was diagnosed with COVID-19, in the hospital and...
31:34
Zero to Hero: How to build a healthcare app that attracts users
While healthcare executives and patients want more digital options, many healthcare app...
20:44
Jennifer Purdy, Executive Director of Patient Experience at the Veteran's Experience Office...
22:17
A Conversation with Dennis Pullin, President and CEO of Virtua Health
Dennis W. Pullin, president and CEO of Virtua Health, shares how his organization orients to the...
27:19
Risa Hanau, LCSW, is an expert in caring for those at end-of-life. She also is a natural "giver"...
21:51
Alina Moran shares her story of growing up in a family that had little access to healthcare...
27:38