Episode 21 : Twitter Makes Life Easier for Travel Inquiries
Today we’re going to talk about how Twitter can make life much easier with travel inquiries. So...
10:02
Podcasts de customer support
Episode 51 What is “Real” Telephone Customer Service?
Today on the podcast we are discussing what “real” telephone customer support is. Many companies...
11:41
How can customer service be profitable?
In this episode of Shopify Across the Pond, Romain Lapeyre, CEO of Gorgias, discusses how...
35:12
How can customer service be profitable?
In this episode of Shopify Across the Pond, Romain Lapeyre, CEO of Gorgias, discusses how...
35:12
Taking lessons learned from scaling customer support at a challenger bank. In this episode we...
35:04
I interview Craig about the origins of Heroscape, unit design, Heroscape in...
26:30
Software Driver Advancements and Changes
David speaks with Mike Hurd of leading software company Drivers HeadQuarters, creators of...
39:06
How To Build A Stronger Connection With Your Customers with Craig Handley
Direct response brands who ignore the phone do so at their own peril. But using a call center...
55:34
How To Build A Stronger Connection With Your Customers with Craig Handley
Direct response brands who ignore the phone do so at their own peril. But using a call center...
55:34
CXChronicles Podcast Episode 31 -- with Nate Chai, Head of CX from Thumbtack
In this episode we talk with Nate Chai, Head of Customer Experience Operations @ Thumbtack --...
37:50
CXChronicles Podcast Episode 29 -- CX Weekly Update Tribute to Anthony Bourdain
In this episode Adrian does a CX Weekly Update tribute to Anthony Bourdain after the unexpected...
10:04
CXChronicles Podcast Episode 27 -- with Abdullah Khan, Head of Customer Support @ FuboTV
In this episode Adrian talks with Abdullah Khan, Head of Customer Support at FuboTV in NYC....
30:57
CXChronicles Podcast Episode 26 -- with Garrett Smith, Founder of Repcheckup & Pitch and Pivot
Adrian chats with fellow Buffalonian Garett Smith in this episode about customer experience,...
31:22
CXChronicles Podcast Episode 25 -- CX Weekly Update -- 10 Things Not To Do With Your Customer
CX Weekly Update about 10 things to avoid doing while supporting or servicing your customers....
06:45
CXChronicles Podcast Episode 24 -- CX Weekly Update -- Top 20 Customer Review Sites
Check out our list of the best product review websites for B2B and B2C companies. Keep in mind...
04:59
CXChronicles Podcast Episode 23 -- CX Weekly Update -- Design Thinking's impact on CX
In this episode Adrian talks about a recent Forbes article that talks about great Customer...
10:40
In this episode Adrian speaks to Steven Carleton, Founder of Customer Matters & former CX...
38:24
CXChronicles Podcast Episode 21 -- 4 CX Myths Holding Your Business Back!
In this episode Adrian dives into 4 CX Myths Holding Your Business Back.
08:16
CXChronicles Podcast Episode 20 -- Matthew Friedman, Head of Customer Experience @ Cleanly
In this episode Adrian speaks with Matthew Friedman, Head of Customer Experience at Cleanly in...
34:52
CXChronicles Podcast Episode 19 -- Connor Gillivan from FreeeUp talks CX!
In this episode Adrian speaks with Connor Gillivan, CMO @ FreeeUp in Denver, CO. Connor chats...
27:01
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