Episode 32: Siri, What Did We Accomplish?
Greg gets a call from prison. Keith steals his parents' records in exchange for an iPhone. And...
01:05:07
Podcasts de customer service
What An Entrepreneur Can Achieve With No Money, But Lots Of Vision, Determination And Commitment
Just 6 months ago, William Nobrega was living in a small room, with no windows in Hong Kong. He...
59:20
The 21 Major Reasons That Startups Fail
I have worked with hundreds of startups and well over 90% of them fail. I see the same mistakes...
58:32
Why Customer Service Is Absolutely Critical To Online Businesses
On this show we discuss the importance of conferences and training to maximize employee...
59:32
How To Use Social Media For Customer Service
In this weeks show we discuss how to use social media to improve your customer service, we have...
58:33
Back to School: Lessons in Customer Service
The buzz: Customer service. Many companies are in the Customer Service Hall of Shame for...
57:51
Back to School: Lessons in Customer Service
The buzz: Customer service. Many companies are in the Customer Service Hall of Shame for...
57:51
Ultimate Makeover: Field Service Reps into Customer Ambassadors
The buzz: Field service. Does your company consider field service a cost center, with an eye on...
58:07
Ultimate Makeover: Field Service Reps into Customer Ambassadors
The buzz: Field service. Does your company consider field service a cost center, with an eye on...
58:07
To accommodate a new generation of veterans and staff, the U.S. Department of Veterans Affairs...
10:29
Jon: Welcome to episode 126 of the Digital Life, a show about our adventures in...
18:44
Sea Change in the Container Shipping Business
The learning department had to transform itself before assisting with a change effort elsewhere...
06:59
Intentional Employee Development: Not Just Phoning It In
Significant operational and leadership changes didn’t stop TELUS from maintaining its bevy of...
06:54
Increase Performance with a Customer Service program
Customer satisfaction is one of the Key elements to run a successful business. Every time a...
54:48
How Rational Are Your Decisions?... 20 Inbuilt Biases You May Not Recognize
We each make thousands of decisions every day, and being intelligent beings, we really believe...
01:00:53
Employment Notebook - Value of Strategic, World-Class Customer Service
With the push to virtual connections and technology-based services, there's a case to be made...
14:17
They say you can’t turn back the clock and go back to the good old days. Yet this is precisely...
54:04
Interview with Paul Kennedy: The OBK Story
Paul Kennedy, along with the late Paul O'Byrne, founded O'Byrne and Kennedy, Chartered...
01:00:13
Episode 73: Serving the Customer – Move Decision Making Downward
Jason and Dale talk about customer service and where the decision to serve the customer must take...
17:14
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