Podcasts de customer service

Episode 166: Where Pigs Do Fly: 5 Vital Customer Service Lessons from the Honey Baked Ham Store

When it was time to buy a holiday ham Jason headed to the Honey Baked Ham store in northern...

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Rethink Your Entire Pricing Strategy Kevin Ament

You give customers a recommendation and a price for an insurance product, and then they buy it or...

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Rethink Your Entire Pricing Strategy Kevin Ament

You give customers a recommendation and a price for an insurance product, and then they buy it or...

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Changing the Game – Interview with Jason and Matthew from RIP-IT

RIP-IT’s story: When Lauren Polstein was a young girl playing softball for her team in Miami, a...

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Crafting an Innovative Landscape – Interview with Bruce Wang

About:   BRUCE WANG has grown his enterprise MICROJIG (https://www.microjig.com/) with a...

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E56 – How Should a Business Handle Holidays (Blogging & Social Media)

What is Best Practice for Posting on Holidays? The TL;DR Version – It Depends. As Mat says...

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E26 – Social Media Customer Service

Social Media Customer Service This episode is a story filled one from start to finish. Dave...

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E23 – Unique Ways to Do Keyword Research

Unique Ways to Do Keyword Research Digital Marketers have been doing keyword research for years...

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Truth in Business & the Impact of Women-Owned Business

Join Jennifer as she discusses recent podcast changes, the challenges of finding truth in...

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CXChronicles Podcast Episode 20 -- Matthew Friedman, Head of Customer Experience @ Cleanly

In this episode Adrian speaks with Matthew Friedman, Head of Customer Experience at Cleanly in...

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CX Chronicles Podcast Episode 18 -- Top 10 Signs its time to invest in CX technology

In this episode we review the latest report from Churn Zero about how you know its time to invest...

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CXChronicles Podcast Episode 17 -- with Laura Marciano Head of Customer Experience Live at Vimeo

In this episode of CXChronicles Podcast we talk with Laura Marciano, Head of Customer Experience,...

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CXChronicles Podcast Episode 16 -- with Mac Hansen former tech-giant Head of CX

In this episode we talk with Mac Hansen, former head of Customer Experience at a software...

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CXChronicles Podcast Episode 15 Operation CXC Reboot -- calling all CX Leaders!

Adrian discusses the need for finding CX and CS leaders interesting in coming on the show and...

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CXChronicles Podcast Episode 14 -- with Bryan Mecozzi founder of Black Iron Bystro

In this episode we talk with Bryan Mecozzi -- founder and head chef of Black Iron Bystro.

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Why it pays to sleep around for Bed and Breakfast owners

An audio version of blog post Why it pays to sleep around for Bed and Breakfast owners...

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The Switzer Show: Do The Banks Need A Good Whipping?

We are back this week to talk about poor customer service and the banks, and we're joined by...

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Customer Success at scale at Cisco

When a giant multinational conglomerate specializing in hardware and high tech enters the Saas...

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EP 9 - Tori Reid the Inner Game of the Entrepreneur

Tori Reid is a gem in the world of content marketing. With her deep desire to help entrepreneurs...

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EP 4 - What does service mean to you?

Being of service to one another is our foremost responsibility. How you serve isn't simply a...

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