Why your business should be using chatbots
AI-driven bots that interact with customers to find what they’re looking for are increasingly...
09:28
Podcasts de customer experience
Why chatbots are helping customer service agents feel more fulfilled
With the rise of digital assistants such as Apple’s Siri and Amazon’s Alexa, it is only a matter...
14:36
Driving Business Transformation with Application Intelligence
Monitoring your apps can give you the power to ensure flawless customer experiences. We recently...
36:34
The State of eCommerce Delivery
In this episode, we speak with Maria Dahlqvist Canton, Global Marketing Director at MetaPack,...
19:48
Welcome to The Customer Delivery Experience podcast – Intro
Tune in every other week to hear the latest trends and predictions from retailers, brands,...
01:45
Out Loud: Genesys to Utilise Google AI Across Its Platforms
Contact Centre providers throughout the industry are looking for ways to enhance their platforms...
17:38
What defines a good customer experience technology in 2019? with Colin Shaw and Adam Toporek
Automation, chatbots, AI... Customer experience (CX) has gone from a physical person adapting to...
29:57
What defines a good customer experience technology in 2019? with Colin Shaw and Adam Toporek
Automation, chatbots, AI... Customer experience (CX) has gone from a physical person adapting to...
29:57
As a fulfilment process, Ship from Store offers retailers and brands the opportunity to use their...
11:59
Who Owns the Relationship with the Customer?
This bonus episode features a panel discussion that took place at TDC Global 2019 and addresses...
28:04
E1 The importance of having CX as your businesses top priority
In episode 1 of the Retail Rebels Ben and Sukie discuss the importance of having a CX as your...
16:47
This is a bonus episode following on from Ben and Sukie's first episode on Customer Experience....
03:14
E2 In-store Experience - Is 2020 The Renaissance of Brick & Mortar Retail?
In episode 2 of the Retail Rebels Ben and Sukie discuss the role of in-store as part of an...
27:07
In Episode 3 of the Retail Rebels. Ben catches up with Suz Chaplin the founder of ESB Connect an...
24:23
In Episode 3 of the Retail Rebels. Ben catches up with Suz Chaplin the founder of ESB Connect an...
24:23
In Episode 4 of the Retail Rebels. Ben catches up with Paul Yewman the CEO of PostTag, a last...
35:49
In Episode 3 of the Retail Rebels. Ben catches up with Suz Chaplin the founder of esbconnect an...
24:23
Episode 17: Conversational Marketing - What it Means For You & Your Customers
Conversational marketing is a trend that’s gathering pace, driven by technology that makes...
28:09
Episode 16: The Voice of the Customer - Using Research & Feedback
Do you ever ask your customers what they think? And if so, what do you do with what they tell...
27:55
Episode 15: How to Prioritise Your Leads
Have you ever got frustrated with chasing a lead that turned out to be a waste of time? How...
25:57
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