The Steve Show on BBC 6 Music, Series 2, Episode 5
Please read: https://youtu.be/O04Zw3yBIY0 Steve discusses his appearance on Blockbusters that...
50:01
Podcasts de call center
The Steve Show on BBC 6 Music, Series 1, Episode 26
Please read: https://youtu.be/O04Zw3yBIY0 More chat from the gang, including talk of an...
49:33
Episode 8 Call Center Supervisor Training- Starting a Management Training Program
How do you facilitate call center management training in your call center? Do you have a...
17:09
Call Center Supervisor Training- Starting a Management Training Program
How do you facilitate call center management training in your call center? Do you have a...
17:09
Episode 10: First Contact Resolution
Do you measure First Contact Resolution today? Are you sure you are really measuring what you...
04:12
Episode 9: How Autonavigation and Contextual Help can Reduce Training
This episode of our podcast features an excerpt from a recent conversation our host Raun Kilgo...
04:25
Episode 8: Simplify the Agent Desktop to Reduce Training and Improve Efficiency
The next few episodes of our podcast will feature excerpts from a recent conversation our host...
10:30
Episode 7: Agent Specialization
While agent specialization may be a good short term tactic, it almost always proves to lead to...
03:52
When agents must transfer a caller in order to completely service their requests, there is room...
03:37
Episode 5: Agent Information Receipt and Confirmation
In this episode Raun discusses a common challenge of call center managers everywhere--how to...
05:03
This week Raun discusses a valuable automation that will enable agents to easily document the...
03:24
This week Raun shares a useful piece of functionality that enables agents to automatically save...
04:09
This week Raun discusses a best practice many call centers have employed to make agents more...
03:26
Episode 1: Establishing Identity
This week Raun introduces the Something Sigma podcast series and its focus, which is to provide...
05:40
Unstoppable Core - E:46 - Why phones are so important!!!
Hey everyone! Today I want to go over some of the lessons I have learned over the years about...
07:50
QA (Quality Assurance) Done the Right Way in Your Call Center
In Episode 10 of the Geek! we take a deeper dive into the quality aspects of your center. From...
20:53
Episode 9 Making Your Call Center Unique to Your Culture- Tips and Tricks
In Episode 9 of Advice from a Call Center Geek we look at some ways that we have made our call...
20:07
While we all want a world class center with happy associates, well trained supervision and a...
20:10
Episode 6 Ten Ways to Disrupt Your Call Center Using Technology and Best Practices
In Episode 6 we have updated the really well received talk that we gave at the Nice incontact...
33:38
Episode 5 Call Center Coffee- Starting the Day in the Right Way in Your Call Center
In Episode 5 of "Advice from a Call Center Geek" we talk about the importance of controlling the...
16:42
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