Customer Success - its Real Value and How to Prove it
Over the last decade, the business world has seen a significant shift towards...
23:56
Managing CX in a Post-Covid World!
When Covid struck, many companies were desperately scrambling for ideas to keep associates...
27:29
Have you ever wondered why somebody gets a Harley-Davidson tattoo? Well on this week's episode of...
32:50
Lessons Learn From Building a Tech Startup!
90% of Startups fail, so how can you overcome this statistic? This week Gordan Hempton shares...
25:04
How is Industry 4.0 is Advancing Digitalisation?
Industry 4.0 is breaking new ground in Digitalisation by making better use of resources,...
18:24
How Integrating Data Can Improve Customer Experience
Companies collect a lot of data from customers and it’s crucial to act upon this information...
16:00
How To Tell The Real Story Behind Customer Metrics!
Today we are discussing customer metrics and how one can tell the real story behind them by...
16:00
It is a tumultuous time for the retail sector. Shoppers behaviours and expectations have changed...
26:10
Strengthening and Engaging Families through Innovation!
This week I’m delighted to welcome Anieke Lamers, founder of Peekabond to the show. Peekabond is...
28:35
Why Successful Companies Foster Inclusive Environments!
The major shifts in today’s workforce have put business leaders to the test. Workforce inclusion...
24:11
How Qualified Leveraged a Simple Model to Drive Revenue and Pipeline for their Customers!
In the post-pandemic world, we live in today, the company website has become the core strategic...
20:11
The Power of Digital Marketing!
This week we are turning our focus to the power of digital marketing. Marketing has always been...
24:47
How 1440 Newsletter Scaled to 2M+ (& growing) Daily Subscribers!
This week we turn our attention to the success story behind the 1440 Newsletter which boasts...
22:23
People & Culture, The Key to Success in CX!
This week I’m delighted to discuss company culture with Wren Cotrone, Director of Customer...
19:30
Embracing LGBTQIA+ Into Your Digital Strategy!
Diversity and inclusion are widely recognised as key elements to any company's success. So why...
27:26
How To Implement An Effective Ticketing Tool in CX!
It’s never an easy decision to move from one technology system to another in CX. Harvesting...
28:05
How to Craft a Successful Customer Story!
When companies successfully understand the customer story and their conversations with customers,...
22:56
Strategies to Attract & Retain Employees Post COVID!
In today’s fiercely competitive business landscape, success hinges much on the retention of...
30:24
What Makes Customer Service a Unique Category in Machine Learning?
This week Alan Rich, CEO of Y Meadows offers a fascinating insight into some of the most...
16:19
Boost Growth and Satisfaction through CX Processes
Today’s economy is governed by the customer. Your customers choose exactly when and how they want...
20:19
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