Best-selling author, world renowned customer service expert, founder of the DiJulius Group,...
47:31
Best-selling author, world renowned customer service expert, founder of the DiJulius Group,...
47:31
LBS 6: Great Leaders Set High Expectations - Mandy Burage
“Great leaders set high expectations for their teams, but even higher expectations for...
32:52
How are you doing on your goals for the year? Your New Year’s Resolutions? Do you even remember...
03:21
EP 171: The Future Is Female – Carey Anne Nadeau (entrepreneur, founder)
The goal of Carey Anne Nadeau, founder of Open Data Nation, is to “bring expertise in open data...
34:57
TA 29: Kindness is a Rare Leadership Skill
A client is calling and they want a discount because something went wrong. An employee is...
04:04
EP 170: Mistakes: The Learning Process - Damion Lupo (entrepreneur, founder, author)
On this episode of Paper Napkin Wisdom, entrepreneur and author Damion Lupo makes his case for...
33:01
TA 28: Bring the Right Protection
Life and leadership is a contact sport. You need to make contact with people every day as a...
03:34
EP 169: Generative Relationship-Building for Entrepreneurs - Peter Mellen (entrepreneur)
The Johari window was created by two psychologists in the mid-1950s as a tool for personal,...
42:30
This has nothing to do with an ACTUAL well. It has to do with the structure and support systems...
03:44
EP 168: Stop Waiting for It to Get Easier - Jim Palmer (author, entrepreneur)
Small business marketing expert and entrepreneur Jim Palmer’s fifth book is entitled, “Stop...
32:47
It’s so important to build transparency in the life of the entrepreneur, leader, and difference...
03:14
LBS 5: There’s no job description for COO – Adam Trautenberg
Being second in command is tricky terrain to navigate; just ask Adventure Links COO Adam...
29:57
TA 25: Create (Several) No Cell Phone Zones
As leaders we discuss holding space for our team. We all recognize that we need to give them time...
03:10
EP #167: Think Big, Start Small - Andrew Davis (marketer, entrepreneur)
The title says it all: Think Big, Start Small. This is the philosophy behind many accomplishments...
35:34
TA 24: The Structure of Transparency
Are you looking for uncommon results in your company? Or maybe just for yourself? There’s a...
04:18
Being a good manager and effective leader is not just about making decisions on your own, but...
36:32
Ever wonder how there are some small teams that just get it done time and time again? They are...
04:08
EP #165: Do and Believe That Which Moves You Toward Your Goals - Tom Bilyeu (Entrepreneur, Founder)
Tom Bilyeu, the co-founder of Quest Nutrition and life-long entrepreneur, chooses to focus on...
34:22
TA 22: Trust 2.0 – Do you have it?
It’s vitally important for leaders to feel like that they can trust their teams. Trust them to...
04:58
LBS 4: Change the World Without Being a Smug Twat - Marlou Hermsen
In this week’s Leading Behind the Scenes, Marlou Hermsen makes the case (without laughing) that...
29:46