Randy Saunders

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000

Guest: Pete Blackshaw, VP of Strategic Services, Nielsen Online Pete Blackshaw...

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Operation Impact: Addressing the daily struggles of the frontline manager

Guest: Bob Furniss - speaker, author and highly regarded consultant. Bob Furniss is part of an...

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Trent Fulcher speaks on Customer Experience and the Contact Center

Guest: Trent Fulcher, Program Director, Cincom Customer Experience Solutions Today Trent Fulcher...

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How to Hire Better Call Center Agents - Every Time!

Guest: David Filwood, Founder & Principal Consultant with TeleSoft Systems While almost everyone...

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What to Measure When You’re an Analytical Newbie

Guest: Sheila Wilson, Contact Center Consultant At this week’s ICCM (The International Contact...

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Go Green with Remote Agents and Virtual Contact Centers

Guest: Louis Columbus, Manager of Enterprise Compliance and Quality Management, Cincom. Louis...

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This Call May NOT be Recorded! Are You Breaking the Law?

Guest: Rick Daley, EVP Business Development, CallCopy, Inc. CallCopy ( www.callcopy.com ) is...

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Frost and Sullivan's Michael DeSalles discusses new whitepaper on Hosted Contact Centers

Guest: Michael DeSalles, Strategic Analyst, Frost & Sullivan Frost & Sullivan has just published...

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How to Create, Manage and Deliver the BEST Customer Experience in your Contact Centre

Guest: Trent Fulcher, Cincom Program Director for Customer Experience Management Trent Fulcher...

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Is a Hosted Contact Center right for you?

Based on the Cincom white paper, "The Hosted Model: Simplifying Contact Center and Agent Desktop...

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ATA Today-Tim Searcy interviews Randy Saunders of Cincom

Recorded live at the 2006 ATA (American Teleservices Association) Convention & Expo. In this...

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Customer Experience Happens in the Contact Center

Based on the Cincom white paper, "Customer experience happens in the contact center: Learn how to...

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