EP 46: Obsessing about Employee and Customer Happiness in Ecommerce w/ One Click Ventures

I am quite excited to introduce today’s guests: Randy and Angie Stocklin.
They are a husband and wife team that run an ecommerce business called One Click Ventures.
One Click Ventures owns and operates 3 eyewear brands:

Readers.com (cheap prescription glasses)
felix + iris (premium prescription personalised try-before you buy)
Sunglass Warehouse (cheap sunglasses less that $20)

They started their business from their home office back in 2005 and today; 10 years on have a 60+ person strong team.
What strikes me about One Click Ventures is that they are a business that passionately care about two key important people: their Team and their Customers
 
One Click Ventures has been recognised as one of the Best Places to Work in Indiana for four consecutive years.
Their employees as a result not only treat their customers with dignity and empathy but also have customer happiness an intrinsic company value
 
I you are an etailer that has been in business for 2-4 years or even an ecommerce start up and would like to know what is required to building a long lasting ecommerce brand that has customer and employee happiness at its heart, then this episode is not to be missed.