In the podcast: 01:35 - When things become a hot mess... 05:32 - Where it typically starts 08:25 - The things that need attention 09:38 - After taking stock 10:55 - The tools of the trade 14:03 - Other go-to items 15:40 - Communication frequency and styles Be the best entrepreneur you can be with help from James Download the PDF transcription Transcription: James: James Schramko here. Welcome back to SuperFastBusiness.com. This is Episode 655. We’ll be talking about how to get the most out of your team and free up your time, get yourself away from that burden of overload, overwhelm and chaos that inevitably comes as a business owner, especially as you're scaling. I’ve brought along a friend of mine, Kat Jarman. Welcome. Kat: Thank you, I am a very long-time listener, so it's kind of weird and surreal being here, but I'm glad to be here. James: Well, we do catch up fairly often these days, which is terrific. I remember meeting you at Chris Ducker’s event in the Philippines several years ago. And we had a chat then about what you're up to. And I saw that you've been doing really good work behind the scenes with a few other clients of mine, helping them get out of their own way and optimize the teams that they had. And you and I've had a chance to work together recently, as your business is growing at a nice organic rate. It's called YourOnlineTeam.com. Why don't you tell us a bit about what your business does and who it does it for? When things become a hot mess... Kat: Okay, so basically, we are an online business management. I guess you could call it an agency for entrepreneurs. So we help entrepreneurs that are probably, they might have been going for a few years now, they're earning some really good money. But everything’s starting to become a little bit of a, we call it a hot mess. So perhaps their team has grown, maybe they have three, four, five, six virtual assistants that they are managing themselves on a daily basis. They've also got projects that they're trying to push along. Some of them have clients that they're trying to fulfill, and everything's just getting a little bit chaotic. So we come in on a retainer basis, I guess, every month, and help people untangle that. We like to say that we manage the nuts and bolts of someone's business so that they can focus on what they do best, which is being CEO. "We manage the nuts and bolts of someone's business so that they can focus on what they do best, which is being CEO."CLICK TO TWEET James: Nice. And you started out just doing it yourself, and then over time, found some capable operators to come and join your team, and you turned it into an actual business. Kat: I did, yes. So I started doing this business in 2016, just out of, it was an accident. I up until then had been running my own membership site, which you had something to do with teaching me how to do. And then I had my daughter, and being everything in my own business suddenly felt like a big deal. And I shut everything down and just started working for a couple of friends of mine in a project management slash operations management capacity. And I very quickly realized that there's only so many hours in a day, in a week, and I could be a lot more effective if I had people working with me. And one of my friends, Candace, she's been a virtual assistant for five or six years, she and I joined forces, and it's kind of just escalated from there. We have a lot of help and guidance from you along the way. James: Oh, that's great. I love watching that from the sidelines and seeing the growth. Would you say that it's been helpful to be able to chat to me from time to time and ask questions as you scale? Kat: Definitely. I think, with this business, I've gone through stages of imagining what it could actually be. And the first stage, it was just something to keep some income rolling in while I managed having a baby. And then talking to you, I realized, okay, hang on,
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