Cameron Mitchell, author of YES IS THE ANSWER. WHAT IS THE QUESTION Cameron Mitchell and Bill Ringle discuss YES IS THE ANSWER. WHAT IS THE QUESTION: How Faith In People and a Culture Of Hospitality Built A Modern American Restaurant Company
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 3 Take-Aways from this Interview How a chocolate milkshake is served to each employee at his/her first day and is told the story of how it symbolizes the “yes” attitude of service at the company.
Why our attitude is a crucial aspect of how we approach a business or leadership position… and a barometer of how we are viewed.
The “Must Have” five pillars of every business describes your vision for your team and your identity to your customers and the outside world.
Tweet-Ready Insights from this Episode
Always surround yourself with great people.>> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER
Click To Tweet
Yes requires action, No requires no action.>> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER
Click To Tweet
Have a mentor with whom you can always learn from and grow professionally.>> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER
Click To Tweet
You cannot survive in an organization unless you believe in the organization's cultural philosophy. >> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER
Click To Tweet
Growth of the people is most important, it always translates into the growth of the business.>> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER
Click To Tweet
If things aren't good outside of work, they can't be good at work.>> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER
Click To Tweet
We are better today than yesterday, and better tomorrow than we are today.>> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER
Click To Tweet
Every human organization are not perfect, we make mistakes.>> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER
Click To Tweet
The three A's that can soothe an angry customer: Acknowledge, Apologize, and Act. >> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER
Click To Tweet
People are people – we all have the same wants, needs, and basic values. >> #MQ4B Ep217 with Cameron Mitchell (@CMRColumbus), author of YES IS THE ANSWER
Click To Tweet
Interview Insights
Read the Show Notes from this Episode Cameron share who his inspiration was and how he met him. [1:03]
Cameron enlightens us the enigma behind his book “Yes is the question. What is the question?” [2:55]
How to be more proactive and positive in helping the customers? [5:02]
Cameron tells his “The Chocolate Milkshake Story.” [6:14]
Cameron shares his views on hiring process of an organization and how the employee should be dealt with. [10:46]
How important is it to have an environment of trust a culture that lets people bring their whole selves to them to work? What are the Do’s and Don’t? [13:00]
Cameron shares his journey and how he managed to grow it. [14:13]
Cameron tells his five pillars of Cameron’s restaurant business. Where we want to be? Who are we? What is our mission? What is your role? What is our goal? [14:56]
Why it is import to have a triangular relation with the people [19:25]
Lightning Round [21:44]
Subscribe to My Quest for the Best on Your Favorite App Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert Bio Cameron Mitchell, a lifelong entrepreneur and accomplished businessman, graduated from the Culinary Institute of America when he was 22 years old and has developed 18 different restaurant concepts, including Mitchell’s Fish Market and Mitchell’s Steakhouse, a total of 22 restaurants, that were sold to Ruth’s Hospitality Group for $92 million in 2008.
To this day, Cameron Mitchell Restaurants remains independent and privately held recognizing over $300 million in combined annual revenue from its food service operations consisting of 60 restaurants, Cameron Mitchell Premier Events, The Budd Dairy Food Hall and its sister company, The Rusty Bucket Restaurant and Tavern.
Mitchell has built CMR around the philosophy, “The answer is yes. What is the question?” and by making a Raving Fan out of every person touched by the business, from associates, to guests to delivery drivers at the back door.
It’s a simple statement that serves as the backbone of how the company identifies itself as “great people delivering genuine hospitality.”
[Insert Featured Graphic]
Contact Info for Cameron Mitchell Web address: www.cameronmitchell.com
Travels from: Austin, TX
Social Media Links:
?Books Authored by the Guest
Resources Mentioned During the Interview www.cameronmitchell.com
Comentarios