Voice in the Modern Enterprise, Call-Centric Workers and the Rise of Headsets

The way we use voice communications in business has changed more in the last 10 years than it has in the last 40. In this information packed conversation with Urban Gillis, Vice President of Distribution and Channel Sales at headset maker Jabra, we discuss the different ways that business people use phone calls and how businesses can categorize them into user types.  In particular, we dig into the specifics around the "Call-Centric" user type and the various types of professionals whose jobs revolve around taking, making and managing high volumes of calls. We also dig into how unified communications, mobility and increased collaboration opportunities have turned headsets into a billion dollar market and how businesses are working to deploy and maintain the right types of audio endpoints for the right types of workers. If your business is looking to deploy a UC solution, improve your collaboration capabilities or ensure your employees are as productive as possible, this podcast is for you.